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Shipping & Returns


Shipping & Delivery


The Teddy Bear Shop Melbourne delivers anywhere in Australia using either courier or Australia Post. We can ship anywhere in the world and are happy to provide a quote for shipping to you. Please contact us with your Country and Zip Code details as well as the item you are interested in and we will get back to you with a quote within 24 hours


We use Australia Post to send all our items. A tracking Number will be emailed to you as soon as possible.


All orders will be shipped within 72 business hours after order and payment confirmation.


Once your order has been dispatched from our warehouse you will receive an email advising you of the tracking information and method of delivery.


We do not take responsibility for items that were unable to be delivered due to incorrect delivery address being advised at the time for order. If no one is available to accept the order during the delivery process it is the receivers sole responsibility to make alternative arrangements with the delivery company or collect the item(s) from the post office. No out of pocket expenses will be refunded.


If an incorrect delivery address has been advised you will be responsible to pay for re-delivery of the order to the correct address.